TAt Zellbury, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, you can request a return or refund under the following conditions:
1. Return & Refund Eligibility
- Returns and refund requests must be made within 2 days of receiving your order.
- The item must be unused, unwashed, and in its original packaging with all tags attached.
- Items on sale or clearance are not eligible for return or refund.
2. How to Request a Return or Refund
- Email us at contact@zellburyy.shop within 2 days of receiving your order.
- Provide your order number and reason for return.
- Our team will review your request and guide you on the return process.
3. Return Shipping
- Customers are responsible for return shipping costs.
- The item must be sent back in secure packaging to avoid damage during transit.
4. Refund Process
- Once we receive and inspect the returned item, we will process your refund.
- Refunds will be issued through the original payment method within 7 working days after approval.
- Shipping fees are non-refundable unless the return is due to a mistake on our part.
5. Exchange Policy
- We currently do not offer direct exchanges. You can return the item and place a new order.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect product, please contact us within 24 hours with photos of the item. We will arrange a replacement or refund at no extra cost.
For any questions, feel free to reach out to us at contact@zellburyy.shop. Zellbury reserves the right to update this policy at any time.
